BJD Doll Clothes JK Sailor Suit for 1/3 1/4 1/6 Ball Jointed Dolls, Shirt Skirt Tie Hairpin Socks

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

REFUNDS
Full-priced items are eligible for a full refund;

FULL-PRICED
Full-priced items are eligible for refund, exchange or store credit;

SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;

FINAL SALE
Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

PROMOTIONAL CODE
Orders placed with a promo code that discounts the order are only eligible for a store credit or exchange;

GIFT CARDS
Gift Cards may not be returned;

RETURN SHIPPING
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. niannyyhouse takes no responsibility for missing incoming deliveries of a return.

FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team niannyyhouse@gmail.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.

Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.

In most cases, orders ship from our warehouse within 4-6 business days. Please note, your order will not ship until payment for the order has cleared. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Please refer to our Size Guide for detailed measurements and compatibility information for 10cm, 15cm, and 20cm plush dolls.

Our doll clothes are made from soft, high-quality fabrics including cotton, polyester blends, and plush-friendly materials. Many items feature breathable fabrics that are gentle on plush surfaces. Specific material details are listed on each product page. All materials are non-toxic and safe for display and light play.

After processing (4-6 business days), standard shipping typically takes:

• US orders: 7-15 business days
• International orders: 15-25 business days

Express shipping options are available at checkout for faster delivery.

Yes! All orders currently qualify for free standard shipping (except for large orders and orders exceeding 10 kg).

Absolutely! Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's tracking page. Please allow 1-2 business days for tracking information to update after shipment.

We want you to be completely satisfied with your purchase. If you change your mind, you may return unused items in their original packaging within 30 days of delivery for a refund or exchange. Items must be in their original, undamaged condition. Please contact us at niannyyhouse@gmail.com to initiate a return.

We recommend hand-washing doll clothes in cold water with mild detergent. Gently squeeze out excess water and air dry flat. Avoid machine washing, bleaching, or ironing directly on printed or embroidered areas. For items with delicate accessories (buttons, ribbons), spot cleaning is recommended.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for secure and convenient checkout. All payments are processed through Shopify's secure payment system.

If you need to cancel or modify your order, please contact us at niannyyhouse@gmail.com within 24 hours of placing your order. Once an order has been processed and shipped, it cannot be cancelled, but you can return it under our return policy after delivery.

We strive to represent colors as accurately as possible in our product photos. However, slight variations may occur due to differences in screen settings, lighting, and display devices. The actual product colors may differ slightly from what you see on your screen.

You can reach our customer support team by email at niannyyhouse@gmail.com or through the Contact form on our website. We typically respond within 24-48 hours during business days. For faster assistance, please include your order number and a description of your inquiry.