FAQ

When do you process my order?
In most cases, orders ship from our warehouse within 4-6 business days. Please note, your order will not ship until payment for the order has cleared. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

What sizes do your doll clothes fit?
We offer clothes for plush dolls in several size ranges: 10cm (4 inch), 15cm (6 inch), 20cm (8 inch), 30cm (12 inch), and 40cm (16 inch). Each product listing specifies which sizes it fits. We recommend measuring your doll's height (sitting or standing) and checking the size chart on each product page before ordering.

How do I choose the right size for my doll?
Measure your doll from the top of the head to the feet (for standing outfits) or from the top of the head to the base when seated (for sitting outfits). Compare this measurement with the size listed on the product page. If your doll falls between two sizes, we recommend choosing the larger size for a comfortable fit.

What materials are your doll clothes made of?
Our doll clothes are made from soft, high-quality fabrics including cotton, polyester blends, and plush-friendly materials. Many items feature breathable fabrics that are gentle on plush surfaces. Specific material details are listed on each product page. All materials are non-toxic and safe for display and light play.

How long does shipping take?
After processing (4-6 business days), standard shipping typically takes 7-15 business days depending on your location. Orders to the US usually arrive within 7-15 business days, while international orders may take 15-25 business days. Express shipping options are available at checkout for faster delivery.

Do you offer free shipping?
Yes! All orders currently qualify for free standard shipping (except for large orders and orders exceeding 10 kg).

Can I track my order?
Absolutely! Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's tracking page. Please allow 1-2 business days for tracking information to update after shipment.

What is your return and refund policy?
We want you to be completely satisfied with your purchase. If you change your mind, you may return unused items in their original packaging within 30 days of delivery for a refund or exchange. Items must be in their original, undamaged condition. Please contact us at niannyyhouse@gmail.com to initiate a return.

How do I wash and care for doll clothes?
We recommend hand-washing doll clothes in cold water with mild detergent. Gently squeeze out excess water and air dry flat. Avoid machine washing, bleaching, or ironing directly on printed or embroidered areas. For items with delicate accessories (buttons, ribbons), spot cleaning is recommended.

Are the shoes and accessories sold separately?
Some products come as complete outfit sets (clothes + accessories), while others are sold individually. Each product listing clearly states what is included. You can also find standalone accessories like shoes, hats, and bags in our Accessories collections.

Do you ship internationally?
Yes, we ship worldwide! International shipping times vary by destination, typically ranging from 15-25 business days. Please note that customs duties and import taxes may apply depending on your country's regulations. These fees are the responsibility of the buyer.

What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for secure and convenient checkout. All payments are processed through Shopify's secure payment system.

Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us at niannyyhouse@gmail.com within 24 hours of placing your order. Once an order has been processed and shipped, it cannot be cancelled, but you can return it under our return policy after delivery.

Will the colors look exactly like the photos?
We strive to represent colors as accurately as possible in our product photos. However, slight variations may occur due to differences in screen settings, lighting, and display devices. The actual product colors may differ slightly from what you see on your screen.

How can I contact customer support?
You can reach our customer support team by email at niannyyhouse@gmail.com or through the Contact form on our website. We typically respond within 24-48 hours during business days. For faster assistance, please include your order number and a description of your inquiry.