Return Policy

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

REFUNDS
Full-priced items are eligible for a full refund;

FULL-PRICED
Full-priced items are eligible for refund, exchange or store credit;

SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;

FINAL SALE
Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

PROMOTIONAL CODE
Orders placed with a promo code that discounts the order are only eligible for a store credit or exchange;

GIFT CARDS
Gift Cards may not be returned;

RETURN SHIPPING
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. niannyyhouse takes no responsibility for missing incoming deliveries of a return.

FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team niannyyhouse@gmail.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.

Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.